1. Introduction
2. Information We Collect
3. How We Use Information
4. How Information Is Shared
5. Your Legal Rights
6. Data Retention
1. Introduction
Dear User, Vocol.ai (hereinafter referred to as "Vocol.ai" or "we") respects and protects your privacy and will not disclose your account or your personal information to unrelated third parties without your permission or following the law.
This Privacy Policy applies to all products and services (hereinafter referred to as "Services") and websites provided by Vocol.ai and is intended to help you understand how Vocol.ai collects, processes and protects the personal data you provide. Please be sure to read the following information carefully:
2. Information We Collect
In order to establish an account and process payments, we may collect and receive your personal information upon your consent:
(1). Information to identify your personal identities, such as name, address, email, mobile phone number, electronic signature, certificate serial number, records of providing network identity authentication or applying for inquiry services and any other identifiable information. If necessary, you may also have to provide other types of information, such as personal photos, profiles, nationality, and social media usernames.
(2). Information to identify your financial accuracy, such as bank account numbers and usernames, credit card or debit card numbers, billing addresses and other payment information, insurance policy numbers, personal identification numbers or accounts, etc.
(3). Some Vocol.ai devices support payments and transactions with third parties. If you activate this feature, you must provide certain information for identification and verification, such as your name, credit, debit or other card numbers, card expiration date, and CVV code. This information is encrypted and sent to your card network, which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, we store the last four digits of your card number and your card issuer’s name and contact information. You can remove the token from your account using your account settings.
(4). Information that enables the government to identify individuals, such as national ID number, certificate number, tax identification number, insurance certificate number, license plate number, etc.
We may collect and record data about your use of Vocol.ai, such as login and usage times, IP addresses, transaction information, access logs, call data, leisure activities, and interests, as well as how you use the Internet or other electronic networks with others through Vocol.ai, such as creating or sharing notes. Usage data may be collected through cookies or similar technologies. When you use Vocol.ai, Service settings and options information and records (including dates and times) may be collected as well, for example,
(1). Device ID, accounts settings, and languages.
(2). Operating system, and Vocol.ai app version.
(3). Search records, and URL information.
(4). Online identifiers, Internet activities, cookies and similar tracking technologies, including data automatically recorded by our servers, such as your web requests, IP address, browser type and settings, referral/exit pages and URLs, number of clicks, date and time stamps, language preferences, and other such information.
(5). Videos and audio recordings of your interactions with Vocol.ai and other Vocol.ai users, and transcriptions of these recordings (if you upload videos or send videos to other users). If you participate in sales calls or user research and choose not to opt-out of call recordings, the collection of biometric information related to call recordings may also be involved.
(6). Your use of third-party services, devices, and apps.
(7). The content you post on any Vocol.ai service item, such as images, audios, texts, titles, descriptions, communications, and other types of content.
(8). Information about your interactions with our websites (e.g., https://www.vocol.ai/), such as the locations you click, the length of time you visit pages, your mouse cursor position, and other data to help us understand your experience and provide you with the best user experience.
(9). Information that is automatically processed when you visit our websites or use our app.
(10). Device information and activity when you use Vocol.ai via a mobile device, such as the type of device you are using, device ID, operating system version, and mobile network information, which may include your cell phone number.
If you agree to share, we will collect the IP location you use to connect to Vocol.ai, and the location information of your mobile device. We will also collect some data from your device, such as country, region, and approximate (not precise) location. In some cases, we may use third-party map apps (such as Google Maps) to help verify addresses.
After you agree to a device authorization request or notification, we will collect the number and type of devices you connect to the Vocol.ai service, as well as the operating system (e.g., iOS, Android, Windows, etc.) on those devices. For example, when you install, change, or use a Vocol.ai application, we will collect personal information (such as IMEI, SIM number, or another identifier) to enable our services to operate smoothly.
Sometimes Vocol.ai receives your information from third parties (other individuals, marketing services, third-party links), which may include name, email address and business contact information, as well as other information provided by individuals or Vocol.ai users. If you choose to link your Vocol.ai account to another service’s account, we may receive information from those services. For example, if you link to Facebook or Google, we may receive information such as your name, profile picture, age range, language, email address, and list of friends. You may also choose to grant us access to your exercise or activity data from other services. You can stop sharing information from other services with us by removing our access to those services.
3. How We Use Information
We are committed to protecting your privacy. The data collected and received will be used for the following purposes.
In order to maintain, provide and improve our products and services, Vocol.ai may use your information to operate our products and services, to communicate with you, to process transactions when you change your Vocol.ai plan, for security and fraud prevention, and to comply with the law.
To troubleshoot and prevent security threats, abuses, and illegal activities, for example,
(1). Securing our systems and products against fraud or unauthorized activity.
(2). Identifying, troubleshooting, and fixing bugs and errors.
(3). Complying with local and global laws and regulations.
(4). Complying with a government, court order, valid law, legal subpoena, or other lawful processes that meet the requirements of our Law Enforcement Guidelines.
(5). Investigating alleged violations of our User Terms of Service.
We may use information about your use of Vocol.ai such as your phone number, email address, and name) and information related to third-party integrations to
(1). Share important notices, updates, and product changes.
(2). Share necessary notices such as security and fraud alerts.
(3). Advertise or market Vocol.ai services to you. You have the ability to unsubscribe from promotional communications at any time.
(4). Facilitate reporting and analyze the performance of the Vocol.ai platform or features available in Vocol.ai.
(5). Provide information on seminars, public presentations and research.
(6). Respond to your instructions and get your feedback.
(7). Provide cross-device management of your account.
(8). If you use the same Vocol.ai account on different browsers or devices (such as smartphones or tablets), we may locate or try to locate the same unique users across multiple browsers or devices, in order to save your preferences across devices and analyze usage of our products and services.
(9). Provide you with usage reports and help identify and resolve problems with your account and answer your questions.
(10). Collect your opinions through surveys, research studies, and questionnaires.
(11). Subject to local laws and regulations, we may combine information about your use of the Products with information we obtain from other sources and use it in the ways described above.
(12). We may aggregate and de-identify information related to your use of Vocol.ai (such as how many tasks or projects you created) so that such information can no longer be linked to you or your device. We may use such aggregated and de-identified data for any purpose, including but not limited to research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others.
4. How Information Is Shared
Vocol.ai will not sell or lease your information and will operate its service under the following conditions.
(1). You agree to or instruct us to share.
(2). Public comments.
(3). Provide external parties for processing, including service providers, affiliates and other third-party vendors.
(4). Using Third-Party Apps and Services.
The Services may allow you to access or acquire products, services, websites, links, content, material, skills, integrations or applications from independent third parties ("Third-Party Apps and Services"). Many of our Services also help you find, make requests to, or interact with Third-Party Apps and Services or allow you to share Your Content or Data, and you understand that by using our Services you are directing them to make Third-Party Apps and Services available to you. The Third-Party Apps and Services may also allow you to store Your Content or Data with the publisher, provider or operator of the Third-Party Apps and Services. The Third-Party Apps and Services may present you with a privacy policy or require you to accept their terms before you can install or use the Third-Party App or Service. You should review the third-party terms and privacy policies before acquiring, using, requesting, or linking your Vocol.ai Account to any Third-Party Apps and Services. Any third-party terms do not modify these Terms. Vocol.ai does not license any intellectual property to you as part of any Third-Party Apps and Services. You agree to assume all risk and liability arising from your use of these Third-Party Apps and Services and that Vocol.ai is not responsible for any issues arising out of your use of them. Vocol.ai is not responsible or liable to you or others for information or services provided by any Third-Party Apps and Services.
(5). We may retain or disclose your information for the following legal reasons.
A. To comply with local laws, legal procedures or governmental requirements in the location where the device is located.
B. To protect the legal rights of Vocol.ai or its users.
C. To prevent or investigate illegal activity, fraud, abuse, or violations of terms.
D. To prevent threats to the security of the Service or the personal safety of any person.
E. Upon receiving a notice requesting disclosure of your information (such as a search warrant, court order or subpoena), we will notify you of the legal process requiring disclosure of your information unless prohibited by law, court or government, but this will not apply in cases of emergency related to the danger of death or serious personal injury.
5. Your Legal Rights
Subject to applicable law, you may have a number of rights, including:
(1). The right not to provide your Personal Data to us; the right of access to your Personal Data;
(2). The right to request rectification of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Data;
(3). The right to object to the Processing of your Personal Data; the right to have your Personal Data transferred to another Controller.
(4). The right to withdraw consent, and the right to lodge complaints with Data Protection Authorities.
In some cases, it will be necessary to provide evidence of your identity before we can give effect to these rights.
Subject to applicable law, you may also have the following additional rights regarding the Processing of your Relevant Personal Data:
(1). The right to object, on grounds relating to your particular situation, to the Processing of your Relevant Personal Data by us or on our behalf; and
(2). The right to object to the Processing of your Relevant Personal Data by us or on our behalf for direct marketing purposes.
6. Data Retention
(1). We may transfer the information we collect about you across borders to third-party processors in other countries or jurisdictions around the world. This may occur from your country or jurisdiction to other countries or jurisdictions around the world.
(2). Vocol.ai uses appropriate technical and operational security measures in accordance with local laws (including standard contractual clauses) to protect personal data when transferring it across borders in the territory of the  Republic of China.
(3). Unless required or allowed by law for a longer or shorter retention period, we will retain your information within the scope of the purposes outlined in this privacy statement. Vocol.ai will make every effort to protect your information from illegal destruction, alteration, unauthorized disclosure or loss, and will continuously update and improve our protection measures, but there is no absolutely secure method of transmission or storage, and we cannot guarantee the absolute security of this information.
(4). We may update this Privacy Policy from time to time – we encourage you to review it periodically. We will post the updated Privacy Policy on this page. Any new Privacy Policy will be effective from the date it is posted.
If you have any comments or questions about our privacy policy, or if you wish for us to amend or delete your Personal Information, please contact us at support@vocol.ai.
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